How Not to Mess Up an Apology
Apologies should be easy to deliver. Here’s where we all stumble – when we believe that we did nothing wrong. “What’s the problem here – we are all grownups?” We do not have the right to...
Thought-provoking posts on topics that make a difference, such as: using social media, brand-building tactics, consumer behavior, boosting your performance on the job, achieving a satisfying work-life balance, and giving your own online brand a lift.
Apologies should be easy to deliver. Here’s where we all stumble – when we believe that we did nothing wrong. “What’s the problem here – we are all grownups?” We do not have the right to...
We recently onboarded a large, successful medical specialty practice in Philadelphia. As we do with every new client, we launched into our structured discovery process which includes a detailed digital audit. Website, check. Social media, check....
"Too much information running through my brain / Too much information driving me insane.” The Police sang that. Four decades ago. CNN, the first 12-hour cable news channel, was in its infancy. There was no...
We all know fans make a game. The boos and cheers are deafening. Nothing is quite as exhilarating as the communal gasp of 12,000 fans when a goal is missed. Without the fans, is sport...
As communicators, we make stories to move audiences – emotionally, socially, physically. The results of our work are sometimes intangible: a shift in consumer perception; a growing or burgeoning trend; a new emotional reaction; intensified...
Masked Communication Places Greater Emphasis on Non-Verbal Cues Having had several intense, in-person, socially distanced, masked meetings this past month, I can share with some authority on how demanding it is to master communicating with...